A helpdesk service will allow your employees or system users to report faults and problems to your maintenance teams. Your maintenance teams will then be able to prioritise these problems using the helpdesk service and order their workloads accordingly.
The NEUQs free help desk software can be provided to both internal and external clients for help with a wide number of queries and problems. The system can be used from the registry of a problem right through to the resolution. This helps to ensure that the problem is trackable and that nothing gets overlooked.
NEUQs allows call data to be registered in a quick and efficient way with a simple drag and drop system. There is an integrated scheduling and reminder system which can be used to plan follow work or follow up calls. You can specify who can see what data depending on their roles. This provides a high level of security and data protection, something which businesses need to be conscious of these days. The help desk software also has the capacity to add attachments, such as screen shots, to your emails and correspondence both with your internal teams and you external customers.
All calls are fully trackable and can be viewed by your supervisors or management teams at any time. This is useful for reviewing response times and the general handling of the problem throughout its duration.
NEUQs is an excellent helpdesk system that is free to download. It was developed by people who actively use the system on a daily basis and who therefore understand what is required to make the best help desk software.